Terms and Conditions
This document (together with all the documents mentioned in it) establishes the conditions governing the use of this website (oasisveg.com) and the purchase of products on it (hereinafter, the "Conditions"), whatever the application, digital medium, support or device through which it can be accessed. Please read these Conditions and our Privacy and Cookies Policy (“Privacy and Cookies Policy”) carefully before using this website. By using this website or placing an order through it, you consent to be bound by these Conditions and by our Privacy and Cookies Policy, so if you do not agree with all the Conditions and with the Privacy Policy and Cookies, you must not use this website.
If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our contact channels.
YOUR DATA AND YOUR VISITS TO THIS WEBSITE
The information or personal data that you provide us about you will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this website you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.
USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to:
1. Make use of this website only to make legally valid queries or orders.
2. Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
3. Provide us with your email address, postal address and/or other contact information truthfully and accurately.
4. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
SERVICE AVAILABILITY
The items offered through this website are only available for shipment to Spanish territory.
HOW TO PLACE AN ORDER
To place an order, you must follow the online purchase procedure and click "PAY". After this, you will receive a confirmation email.
TECHNICAL MEANS TO CORRECT ERRORS
In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the "My Account" section.
You can correct errors related to the personal data provided during the purchase process by contacting customer service by phone, via social networks (on Facebook or Instagram) or through WhatsApp, as well as exercise the right of rectification contemplated in our Privacy and Cookies Policy through the email mentioned above.
This web page shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections has not been provided correctly. Likewise, it offers the details of all the items that you have added to your cart during the purchase process, so that, before making the payment, you can modify the data of your order.
If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, at the telephone or email address mentioned above, to correct the error. .
AVAILABILITY OF PRODUCTS
All orders are subject to product availability. If there are difficulties in supplying products or if there are no items in stock, we will refund any amount you may have paid.
DELIVERY
Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send the order consisting of the product/s listed in each Shipping Confirmation within the period indicated on the website according to the shipping method. selected and, in any case, within a maximum period of 7 days from the date of the Order Confirmation.
If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid._cc781905- 5cde-3194-bb3b-136bad5cf58d_
IMPOSSIBILITY OF DELIVERY
If we are unable to deliver your order, we will try to find a safe place to leave it. If we are unable to find a safe location, your order will be returned to our warehouse. We will also leave you a note explaining where your order is and how to have it shipped to you again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.
In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please, keep in mind that the transport derived from the resolution may have an additional cost, for which we will be authorized to pass on the corresponding costs.
TRANSFER OF RISK AND OWNERSHIP
The risks of the products will be your responsibility from the moment of delivery.
You will acquire title to the products when we receive full payment of all amounts due in relation to them, including delivery costs, or at the time of delivery, if it takes place at a later time._cc781905-5cde -3194-bb3b-136bad5cf58d_
VALUE ADDED TAX AND BILLING
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Tax
on the Added Value, the delivery of the articles will be understood to be located in the territory of application of the Spanish VAT. The applicable VAT rate will be that legally in force at all times depending on the specific item in question.
You expressly authorize us to issue the invoice electronically, although you may at any time indicate your wish to receive a paper invoice, in which case we will issue the invoice in that format.
LIABILITY AND RELEASE OF LIABILITY
Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.
However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:
(i) lost revenue or sales:
(ii) loss of business;
(iii) loss of profits or loss of contracts;
(iv) loss of anticipated savings;
(v) loss of data; y
(vi) loss of management time or office hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless it is established expressly the contrary in it.
INDUSTRIAL AND INTELLECTUAL PROPERTY
You acknowledge and consent that all copyright, registered trademark and other industrial and intellectual property rights over the materials or content provided as part of the website correspond at all times to us or to those who granted us a license for its use. You may use such material only as expressly authorized by us or those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.
VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not attempt to gain unauthorized access to this website, the server on which the website is hosted, or any server, computer, or database associated with our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations. We will report any breach of these regulations to the appropriate authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.
We will not be liable for any damage or loss resulting from a denial-of-service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or material as a result of the use of this website or of downloading content from it or to those that it redirects.
LINKS FROM OUR WEBSITE
In the event that our website contains links to other web pages and materials from third parties, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.
WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications that we send you be in writing. By using this website, you agree that most of your communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
NOTIFICATIONS
The notifications that you send us must be sent by phone +34 643 98 61 27, via social networks (Facebook or Instagram) or through WhatsApp. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either to the e-mail or to the postal address provided by you when placing an order._cc781905-5cde-3194-bb3b -136bad5cf58d_
It will be understood that the notifications have been received and have been correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was correctly sealed and that it was duly delivered by post or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.
ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The Agreement is binding on both you and us, as well as our respective successors, assigns and assigns. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.
We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. For the avoidance of doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , which we could have granted.
EVENTS BEYOND OUR CONTROL
We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when the same is due to events that are beyond our reasonable control ("Cause of Force Majeure").
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:
1. Strikes, lockouts or other protest measures.
2. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other
natural disaster.
4. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
5. Impossibility of using public or private telecommunications systems.
6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure Cause or to find a solution that allows us to fulfill our obligations despite the Force Majeure Cause.
DISCLAIMER
The lack of requirement on our part of strict compliance on your part of any of the obligations assumed by you under a contract or these Conditions or the lack of exercise by us of the rights or actions that may correspond to us by virtue of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exempt you from complying with such obligations.
No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver on our part of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.
PARTIAL NULLITY
If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity._cc781905-5cde-3194 -bb3b-136bad5cf58d_
FULL AGREEMENT
These Conditions and any document expressly referred to in them constitute the entire existing agreement between you and us in relation to the object of the same and replace any other pact, agreement or previous promise agreed between you and us verbally or in writing.
You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except as expressly mentioned in these Conditions.
Neither you nor we will have any remedy against any misrepresentation made by the other party, verbal or written, prior to the date of a contract (unless such misrepresentation was made fraudulently) and the only remedy available to you the other party will be for breach of contract in accordance with the provisions of these Conditions.
RIGHT TO MODIFY THESE CONDITIONS
We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive.
If you do not agree with the changes made, we recommend that you do not use our website.
APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation.
Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such.
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Your comments and suggestions will always be welcome. Please send us such comments, suggestions and queries through our contact channels or the indicated postal address. In addition, we have official complaint forms available to consumers and users. You can request them by calling +34 643 98 61 27 or through our contact channels.
Likewise, you can send your complaints and claims through our contact channels or by email.info@oasisveg.com, which will be attended by our customer service in the shortest possible time and, in any case, within the legally established period. Likewise, they will be registered with an identification key that we will inform you of and will allow you to track them.
If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address info@oasisveg.com in order to request an out-of-court settlement of disputes.
In this sense, if the acquisition between you and us has been made online through our website, in accordance with EU Regulation No 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us. in terms of consumption accessible through the Internet address http://ec.europa.eu/consumers/odr/.
CONTACT
Please note that the email address info@oasisveg.com is enabled for the purpose of allowing easy and direct access to the identification data of OASISVEG as the marketer of the goods, as well as for the purpose that you can file complaints or claims it deems appropriate.
To send comments, suggestions, queries or any other issue other than the above, you can access our usual contact channels, that is: the telephone number +34 643 98 61 27, the chat available on the website , social networks (Facebook and Instagram) or WhatsApp.
For more information, please consult the "Contact" section of the website.
PRODUCT INFORMATION
We pay great attention to the information related to the characteristics of the products through technical descriptions, list of ingredients, mode of use and photographs that illustrate the products. All this is done within the limits of the technique and respecting the best market standards.
For any questions and/or queries, the client can contact us via mail info@oasisveg.com.
COPYRIGHT | INTELLECTUAL PROPERTY
All the content of the Oasisveg online store, texts, denominations, brands, images and videos, are the property of Oasisveg. Any missuse can be legally pursued.